Refund and Returns Policy

The Laptop Socut Refund and Returns Policy

Last Updated: 26 December 2025

SCOPE OF SERVICE

The Laptop Scout (https://thelaptopscout.com/) is an informational review and affiliate resource. We provide expert analysis, benchmarks, and purchasing guides.

Please Note: The Laptop Scout does not sell, ship, or fulfil orders for any physical products. We do not process payments, store credit card details, or manage inventory.

THIRD-PARTY PURCHASES

All products recommended on this Site are purchased through third-party retailers (e.g., Amazon, Best Buy, Walmart, or manufacturer direct stores).

  • Contract of Sale: When you click an affiliate link on our Site and make a purchase, your contract of sale is with the Retailer, not with The Laptop Scout.
  • Refund Requests: Any requests for refunds, returns, or exchanges must be directed to the customer service department of the retailer where the purchase was made.

RETURN ELIGIBILITY AND WINDOWS

Return policies vary significantly between retailers and brands.

  • We strongly advise you to review the specific Return Policy of the merchant before completing your purchase.
  • Most major electronics retailers offer a 14 to 30-day return window, but this is subject to the retailer’s terms and conditions (e.g., some may charge a “restocking fee” for opened laptops).

DEFECTIVE OR DAMAGED GOODS

If you receive a laptop that is “Dead on Arrival” (DOA), damaged during transit, or functionally defective:

  1. Contact the Retailer’s Support Team immediately to initiate a return or replacement.
  2. Consult the Manufacturer’s Warranty (e.g., Dell, Apple, HP, Asus) if the defect occurs after the retailer’s initial return window has closed.

ADVICE DISCLOSURE

While we strive to recommend the highest-quality hardware, we cannot guarantee that a laptop will meet your personal expectations for performance or “feel.”

  • We provide our “Scout’s Verdict” based on objective testing, but subjective dissatisfaction (e.g., “I don’t like the colour” or “The keyboard is too clicky”) does not constitute a basis for a refund from The Laptop Scout.

DIGITAL SERVICES (IF APPLICABLE)

If The Laptop Scout offers any direct digital services in the future (such as premium guides or consulting):

  • Non-Refundable: Unless otherwise stated, digital downloads are non-refundable once the download link has been accessed.
  • Consulting: Consulting fees are non-refundable once the session has commenced.

CONTACT ASSISTANCE

If you are having trouble finding the return portal for a laptop we recommended, we are happy to point you in the right direction. Please contact us with your query: